Help Center
Find answers to common questions.
Starting from zero? vvault grows your list for you. Every visitor to your public profile or share links can drop their email in a one-tap signup, and those leads land straight in your Inbox, ready to turn into contacts with one click. Already have a list? One import does it: CSV, XLSX, or exports from Gmail, Mailchimp, or Google Sheets all work out of the box. vvault auto-detects the email, name, and company columns, and you can tag contacts (e.g. "US labels", "Hip-hop A&Rs") to target each campaign. No list needed on day one, vvault builds it with you.
Yes. The Free plan costs nothing and doesn't require a credit card. You can upload up to 100 MB, generate share links, manage contacts, and collaborate on packs, no trial, no expiration.
Absolutely. You can upgrade, downgrade, or cancel at any time from your billing settings. There are no contracts or cancellation fees.
Every time you send a pack or share a link, vvault tracks opens, clicks, play duration, downloads, saves, and sales in real time. You'll know exactly who listened, for how long, and what they did next.
Yes. You can connect your Gmail account and send campaigns directly from your own address, so recipients see your name instead of a generic sender.
Yes. Your files are stored on encrypted infrastructure, share links use unique tokens that you control, and all payments go through Stripe's PCI-compliant checkout. We never access, sell, or share your data. You own everything you upload.
Yes. You can drop timestamped comments on any track to point out specific sections, perfect for giving feedback, discussing arrangements with collaborators, or marking the exact moment you want an artist to hear. It makes collaboration precise and frictionless.
Generic cloud storage has no tracking, no campaigns, and no music-specific features. vvault is built specifically for producers, it combines secure file management, email sending, analytics, CRM, timestamped comments, and sales in one beautifully designed workspace, with privacy controls made for unreleased music.